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C
Climate Action Manager (Customer Success)
Carbonhound
hybridCAD 85,000 - 95,000 / year
Downtown Toronto, Ontario
About this role
The Role
Responsibilities
- Own the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansion
- Run proactive check-ins and success planning sessions with customers
- Help customers navigate Carbonhound’s services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and more
- Identify risks to retention and proactively implement success plans to improve engagement and outcomes
- Advise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirements
- Support customers in interpreting frameworks such as the GHG Protocol and translating them into clear, actionable guidance
- Help customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworks
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