Client Relationship Officer
About this role
Job title: Client Relationship Officer
Duties and Responsibilities Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning. Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases. Improve the overall customer relationship, delivering reliable administrative support and customer service. Schedule and conclude status meetings with appropriate development resources and customers. Provide proper account reconciliation and credit notes to customers for down time experienced. Maintain complete and accurate customer correspondence data.
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