Client Payment Liaison Specialist, Global Banking
About this role
Client Payment Liaison Specialist, Global Banking
Serves as the senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing. Acts as the highest escalation point for clients pertaining to complex payment matters and partners with leadership to drive service improvements, operational efficiency, risk mitigation, and client experience initiatives.
Major Duties
- Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.
- Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
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