Client Operations Associate
About this role
Role Purpose
Role Purpose: As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.
Key Responsibilities of the role
Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience. Take ownership and accountability of all incoming queries and managing client expectations under time pressures. Work closely with clients to understand their technical requirements. Collaborate with internal stakeholders across the firm to effectively resolve client queries.
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