Client Experience & Relationship Officer
About this role
Job title: Client Experience & Relationship Officer
Join a growing oncology clinic team to manage and improve the overall client and patient experience while acting as a central point of contact for diverse stakeholders.
Responsibilities
- Manage the overall client/patient experience throughout their engagement with the clinic.
- Serve as a key point of contact for patients, caregivers, corporate clients, HMOs, and other stakeholders.
- Handle client enquiries, feedback, complaints, and service-related concerns professionally.
- Build and maintain strong relationships with patients, corporate clients, healthcare professionals, HMOs, and referral partners.
- Drive client engagement, follow-up, satisfaction, and retention initiatives.
- Support corporate engagements, health awareness programmes, networking activities, and referral initiatives.
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