Client Associate - 2
About this role
Role Description
Delivers more independent client support, handling complex service tasks, supporting renewals, and responding to client questions with limited oversight. This role applies growing technical knowledge and judgment within defined parameters to support the client lifecycle.
ESSENTIAL JOB DUTIES
- Independently performs core client service and operational responsibilities across onboarding, renewals, open enrollment, and ongoing client support.
- Serves as a technical resource for HRIS and enrollment platforms, benefits communications, surveys, and standard reporting.
- Reviews benefit contracts and materials for accuracy and completeness prior to client delivery.
- Responds to more complex client questions and manage defined lifecycle tasks with limited oversight.
- Supports entry‑level financial analysis, claims & utilization reporting, and renewal preparation.
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