Claims Specialist I
About this role
Claims Specialist I
What you need to know:
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Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
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Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
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Comply with all statutory and regulatory requirements in all applicable jurisdictions.
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Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
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Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
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Communicates effectively with internal and external customers on claims and account issues.
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