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Claims Customer Care Associate

Lincoln Financial
remote
Remote; Charlotte, NC; Omaha, NE

About this role

The Role at a Glance

We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a remote environment.

Background Details

The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.

As a Claims Customer Care Associate, you will be responsible for answering claimants calls regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the employee (member) and the claims examiner to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claims needs/questions and advise of next steps in the process.

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