Call Centre Agent (Part-time)
About this role
Job title: Call Centre Agent (Part-time)
Location: Athens, Greece
Division: Ticketermaster
Line Manager: Angeliki Armatolou
Contract Terms: Part-time, permanent
THE TEAM
The Call Centre team is responsible for delivering a high-quality, timely and helpful experience for Ticketmaster customers. The team supports fans across a range of channels, including phone, email, help desk and social media, assisting with ticket purchases, event information, account queries and issue resolution.
THE JOB
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
WHAT YOU WILL BE DOING
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