All jobs
BW
CALL CENTER OFFICER
Blue Wave New Energy Technology Nigeria Company Limited
Full-time
Ikeja, Lagos Full-time Posted Aug 22, 2026
About this role
Section: Key Responsibilities
- Confirm and validate customer information from the assigned data pool.
- Follow up with interested customers to address inquiries and guide decision-making.
- Work with the After-Sales Team to resolve customer issues promptly.
- Partner with the New Media Team on digital customer outreach.
- Coordinate with B2B and B2C Departments to align call center efforts with business strategy.
- Serve as liaison between the call center and other departments.
- Monitor call center metrics, with attention to the 25% conversion rate target.
- Analyze performance data and implement improvement strategies.
Section: Requirements
- OND/HND/Bachelor’s Degree.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills, with active listening.
- Customer-focused and adaptable to different personality types.
Section: Notes
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
Clean up your CV
AI rewrites and formats your CV so it reads well and gets past screeners.
See how you score
Get your match percentage for this exact role before you spend time applying.
Apply professionally
Send a polished application in one click — no retyping the same details.
Track it easily
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.