Call Center Associate
About this role
Call Center Associate | Per Diem | Concord / Laconia Float
Summary The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquiries, as well as operating the overhead paging system and pagers and recording in call logs.
Education
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High school diploma or equivalent (GED).
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Certification, Registration & Licensure
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None required.
Experience
- A minimum of three months related experience in a health care environment and/or training in high volume call center operations.
Responsibilities
- Initiates pages and emergency codes.
- Handles all incoming calls and inquiries on the switchboard and answering service.
- Calls are processed within departmental guidelines.
- Utilizes Call Center software, hardware and other hospital resources.
- Completes Release Of Information Requests After Hours.
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