Business Systems Engineer II - Support
About this role
Business Systems Engineer II - Support
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2631
About the Role
We are seeking a dedicated Systems Engineer to join our team. In this role, you will provide critical support for our Brokerage business Support Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and systems performance.
What the Candidate Will Do:
- Issue Resolution: Diagnose and resolve technical issues, from user issues to system issues like failing python scripts or integrations.
- Systems Engineering: Develop & maintain automation and integration in Zendesk & Python, ensuring robust performance and reliability.
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