Business Operations Associate
About this role
About the Role As a Business Operations Associate, you will be the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering outstanding customer service. This role combines detail orientation, strong organization, and clear communication to handle cash, audit critical paperwork, and support multiple departments in a fast-paced environment, all in alignment with CarMax’s transparency and integrity. What You'll Do
- Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
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