Business Analyst II (Salesforce)
About this role
Job title: Business Analyst II (Salesforce)
About the Role The Salesforce Order-to-Case Business Analyst will support S&P Global's CRM system, driving continuous improvement and operational excellence within Commercial Operations. You will collaborate with business partners, end users, and technical teams to deliver value through industry best practices and innovative solutions.
What You'll Do
- Support S&P Global’s CRM system for ongoing excellence in Commercial Operations through understanding priorities and driving execution.
- Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.
- Proactively analyze technical solutions, root causes, and overall impact to identify areas for operational improvement.
- Understand how to frame your work in alignment with the Corporate Platforms Scorecard and defined priorities.
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