Branch Operations Specialist
About this role
Branch Operations Specialist
The Branch Operations Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales, and branch operations, ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
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Manage inbound phone calls, online inquires and customer walk-ins
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Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
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Strong collaboration with customers and branch staff on dealing with issues
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