Billing and Customer Service
About this role
JOB PURPOSE
The Service Center Specialist is responsible for providing customer service and technical support at the service center, ensuring the smooth operation of service processes. This role involves managing service requests, coordinating repairs, troubleshooting issues, and ensuring customer satisfaction by delivering timely and high-quality service.
JOB RESPONSIBILITES
- CUSTOMER SERVICE & SUPPORT Serve as the primary point of contact for customer inquiries related to service requests, repairs, and technical issues. Process and manage service requests, ensuring all customer issues are logged, prioritized, and resolved efficiently.
- TECHNICAL SUPPORT & ISSUE RESOLUTION
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