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YB
Bilingual IT Service Desk Analyst
Yum Brands
hybrid
Ontario, Canada
About this role
About the Role Bilingual IT Service Desk Analyst at KFC (Canada) Hybrid role supporting KFC restaurant teams with Level 1 IT and restaurant IT needs. What You'll Do
- Provide Level 1 IT support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.
- Provide Level 1 Restaurant Support (95%): deliver efficient and courteous customer service via telephone, email or online; provide process-related training to users as necessary; adhere to departmental processes and procedures; contribute to improving current operating processes.
- Cross-Functional Collaboration (5%): work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues; actively participate in team training sessions (formal/informal).
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