Bilingual Customer Service Specialist (Spanish)
About this role
About the Role The Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams works with wholesale and retail customers to understand needs, answer questions about products, and recommend solutions. This role emphasizes delivering excellent customer service, achieving sales goals, and maintaining store standards and product quality. What You'll Do
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
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