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Bell Captain
Fairmont The Red Sea
onsite
FAIRMONT RED SEA, Umluj, Saudi Arabia
About this role
Job Title: Bell Captain
Job Description
Key Responsibilities
Guest Arrival & Departure Excellence:
- Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.
- Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.
- Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.
- Personally assist guests when required to ensure exceptional service and satisfaction.
Team Leadership & Supervision:
- Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Fairmont service culture and etiquette standards.
- Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.
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