All jobs
SB
Banker, Virtual-Africa China Banking
Standard Bank Group
Lagos, Nigeria Posted Aug 25, 2026
About this role
Key Responsibilities
- Resolve customer complaints and complex queries efficiently.
- Ensure a consistent and positive client experience for Africa China Banking customers.
- Follow established complaint management and dispute resolution processes.
- Identify and resolve customer issues while minimizing customer attrition.
- Provide effective support to clients through appropriate service channels.
Requirements
- Bachelor's degree in Social Sciences or a related field.
- Mandarin-speaking is required.
- 1–3 years of experience in Operations, Channel, Call Centre, Helpdesk/Service, Support, or Project Implementation and Management.
- Experience in telecommunications support is an advantage.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
Clean up your CV
AI rewrites and formats your CV so it reads well and gets past screeners.
See how you score
Get your match percentage for this exact role before you spend time applying.
Apply professionally
Send a polished application in one click — no retyping the same details.
Track it easily
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.