AV Remote Support Specialist I
About this role
AV Remote Support Specialist I
About The Role
The Community Operations organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.
As an AV Remote Support Specialist, you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.
What You Will Do
- Provide real-time intervention using camera and sensor feeds to support AV operations
- Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
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