Associate, Technical Support
About this role
About the Role
Grade Level (for internal use): 07 The Role: Associate, Technical Support
The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, Pakistan, and India. We provide opportunities to gain in-depth product knowledge & hone technical skills.
Responsibilities
- Responsible for providing the highest level of product and technical support to S&P Global clients.
- Showcase your expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and chat.
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