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Associate Technical Support Engineer - Confluent

IBM
onsite
Hursley, Hampshire, United Kingdom

About this role

About the Role Associate Technical Support Engineer (ATSE) at Confluent within IBM Software will work at the intersection of professional services and engineering, interacting directly with customers to resolve issues and provide real-time feedback to product teams. You will help customers maximize the value of Confluent's real-time data streaming platform and contribute to the growth and reliability of deployments. What You'll Do

  • Working with customers to resolve a wide range of issues with their Confluent deployments
  • Contributing to process development to support efficient growth and best-in-class culture
  • Communicating with core engineering to provide real-time product feedback from the field
  • Improving product documentation and authoring knowledge base articles
  • Creating and reviewing product demos and internal tooling
  • Working with the team behind Apache Kafka

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