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Assoc Manager, Customer Experience
Cotality
onsiteUSD 50,300 - 65,000 / year
Oxford, MS; Dallas, TX; Rochester, NY; Austin, TX Posted Aug 26, 2026
About this role
Assoc Manager, Customer Experience
Job Description:
- Collaborate with both internal and external teams to facilitate a seamless client experience.
- Foster a high-energy, client-centric operation based on accountability and engagement.
- Manage the client relationship through weekly and monthly client status update meetings, annual business reviews, escalation resolution, adhering to Service Level Agreements, and maintaining high work quality. Manage effective email communication to meet client expectations in a timely and professional manner.
- One-on-one coaching, counseling, and training of customer care associates. This may include drafting and presenting formal coaching, corrective action, and performance improvement plans to ensure high performance standards are met.
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