Assoc Manager, Client Services
About this role
About the Role Lead a team of meeting planners across office-based, home-based, and hybrid settings to ensure compliant, high-quality client programs and excellent customer experience. Drive performance through coaching, set measurable goals, and partner with cross-functional teams on SOW deliverables, profitability, and retention. What You'll Do
- Manage a team of meeting planners including office-based, home-based, and hybrid employees.
- Drive optimal employee performance through coaching and performance management, promoting engagement and efficient delivery of results.
- Set comprehensive and measurable goals for maximum team and individual performance, balancing productivity, quality, communication, and customer service.
- Ensure client-defined business rules are applied throughout the planning lifecycle to ensure compliance and customer experience.
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