Assistant Rooms Controller | One Touch Team Leader
About this role
Job title: Assistant Rooms Controller | One Touch Team Leader
Deliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue
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