Assistant Manager Technical Support
About this role
Job title: Assistant Manager Technical Support
About the Role We are seeking a dynamic Assistant Manager Technical Support to serve as a key technical resource for Sales and Service teams. You will diagnose and resolve complex equipment issues remotely, design technical solutions, and provide hands-on support at customer sites. You’ll help build regional technical competency and ensure seamless customer experiences.
What You'll Do
- Provide prompt technical support to field teams via phone and electronic channels, focusing on laser technology products.
- Remotely troubleshoot equipment issues; manage and track escalations through to full resolution.
- Partner with Sales to define and configure solutions matching product capabilities to customer needs, and support application reviews and approvals.
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