Assistant Manager - Inside Sales
About this role
The Assistant Manager - Inside Sales at Firstsource in Mumbai leads and supports a remote or office-based sales team to achieve revenue goals. The role focuses on coaching reps, managing the daily sales pipeline, and improving conversion rates across phone, email, and chat channels.
Responsibilities
- Team coaching: Train sales representatives on product discovery, handling customer objections, and closing deals.
- Pipeline management: Monitor daily activities, track conversion metrics, and ensure proper use of CRM software.
- Sales support: Assist the senior sales manager in setting team targets, conducting performance reviews, and developing follow-up sequences.
- Customer engagement: Handle escalated client inquiries, support high-value remote demonstrations, and help recover missed or canceled appointments.
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