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WU
Analyst, Quality Review (ILP)
Western Union
hybrid
Quezon City, Philippines Posted Aug 7, 2026
About this role
Role Responsibilities
- Ensure quality standards are maintained and adhered to while executing the oversight of the program.
- Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.
- Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.
- Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
- Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
- Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
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