Analyst, On Site IT Support
About this role
About the Role The Analyst, On Site IT Support will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level. What You'll Do
- Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications.
- Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution.
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