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AMS Performance Staff
BRINKS
onsite
Ho-jakarta, Indonesia
About this role
AMS Performance Staff
- Performance Monitoring
- Monitor daily AMS operational performance and service delivery.
- Track key operational KPIs and Service Level Agreements (SLAs).
- Identify service gaps, delays, and operational issues affecting performance.
- Escalate critical issues to the relevant operational teams.
- Data Analysis & Reporting
- Prepare daily, weekly, and monthly performance reports.
- Analyze operational trends and identify root causes of performance issues.
- Develop dashboards and performance metrics for management.
- Ensure the accuracy and integrity of operational data.
- Service Level Management
- Monitor SLA compliance across all AMS operations.
- Coordinate with Operations, Monitoring, FLM, and CPC teams to improve service performance.
- Follow up on overdue service requests and unresolved operational issues.
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