Amazon Customer Experience System Manager, Amazon Logistics L&TD
About this role
About the Role Amazon Logistics Learning and Talent Development (L&TD) is seeking an experienced program manager to understand frontline needs and translate them into learning content and systems that enhance safety and quality for delivery drivers. You will collaborate with stakeholders across operations, safety, quality, and technology to design and scale learning interventions that improve ongoing performance in AMZL. What You'll Do
- Conduct causal analyses of learning program effectiveness, quantify relationships with safety, quality, and productivity, and tell data-driven stories to stakeholders to inform decisions.
- Leverage Generative AI and ML models to personalize content, forecast impact, and automate feedback, while critically evaluating AI outputs and balancing automation with human judgment. Evaluate new technologies (AI, VR, automated workflows) for scalable deployment.
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