Agent Experience Manager
About this role
Job title: Agent Experience Manager
About the Role
At Compass, the Agent Experience Manager is the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools, programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. Please note: this role is 100% in office in Palm Beach, FL.
What You'll Do
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
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