Agent Experience Manager
About this role
Agent Experience Manager
About the Role The Agent Experience Manager (AEM) is the first person customers meet when they join Compass and will serve as their account manager going forward. You will support customers with onboarding, training on Compass tools and programs, marketing requests, and ongoing strategic guidance to deliver a world-class experience. Note: This role is 100% in office in Newport Beach.
What You'll Do
- Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, emails, and in-person meetings.
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
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