Aftersales Team Lead
About this role
Aftersales Team Lead
We are seeking an experienced Aftersales Team Lead to manage customer returns, quality checks, inventory flow, and aftersales operations to ensure efficient processing and minimize losses.
Responsibilities
- Oversee the receipt and reconciliation of packages.
- Ensure proper quality checks and assessment of customer claims.
- Ensure all packages are processed accurately and on time.
- Monitor and track items to prevent losses.
- Manage items in transit and those received by the aftersales team.
- Drive team performance, appraisals, and training.
- Identify opportunities to improve aftersales processes and systems.
- Escalate operational issues appropriately and provide shift handover reports.
Requirements
- Bachelor's Degree, preferably in Logistics, Supply Chain, or a related field.
- Experience in FMCG, warehouse management, or order management.
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