After Sales Specialist
About this role
RESPONSIBILITIES
- Areas that play to your strengths
All the responsibilities we'll trust you with:
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Receive and respond to inbound call center requests related to cooler repair support.
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Assign and dispatch service requests to authorized service providers or local distribution centers.
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Own the lifecycle of service tickets from creation through resolution, ensuring timely updates, follow-up, and closure.
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Provide customers and internal stakeholders with timely and accurate service updates.
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Escalate high-priority issues to the Aftersales Manager and appropriate stakeholders.
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Build strong working relationships with distributors, service providers, and internal teams.
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Maintain accurate and timely updates in Zendesk and other operational systems.
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