After Sales Specialist
About this role
The After Sales Specialist is responsible for managing and growing the revenue generated from an existing portfolio of small customers. The primary objective is to reactivate customers, increase sales, and maximize customer retention through frequent and proactive communication, as well as the effective use of sales tools and CRM systems.
Your Impact:
- Sales and customer development: Manage a portfolio of existing small customers and actively develop their turnover to make them become medium-sized or even key customers. These customers will remain within the inside sales rep portfolio to reward them.
- Reactivate customer interest through frequent outbound contacts via phone, email, and WhatsApp.
- Promote business services, trading conditions, seasonal offers, discount structures, and bonus systems.
- Identify upsell and cross-sell opportunities within your existing customer base.
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