Advanced Specialist, Customer Success
About this role
About the Role Pearson Professional Assessments is seeking an experienced Advanced Specialist, Customer Success to support our clients in delivering high-stakes assessments. The role blends contract, account, and project management to ensure delivery in line with contractual timelines and obligations. It is a senior, client-facing role that acts as a trusted partner across cross-functional teams. What You'll Do
- Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
- Work with clients and teams across Professional Assessments to lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
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