Advanced Associate, Customer Service
About this role
About the Role Pearson's Digital Implementation team helps customers achieve immediate success by facilitating the implementation of Pearson's digital platforms and products. This role focuses on guiding customers through platform setup, onboarding, and activation to drive adoption and a seamless experience. The ideal candidate is bilingual (Spanish and English), tech-savvy, and customer-focused. What You'll Do
- Clearly communicate digital platform and product setup requirements, onboarding expectations, and implementation processes to customers and stakeholders.
- Educate customers on platform management capabilities and best practices to simplify adoption and align expectations.
- Collaborate with internal teams to drive implementations through completion in a timely manner.
- Optimize processes by identifying the needs and requirements of internal and external customers.
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