Account Manager, SMB
About this role
About the Role As a Merchant Success Manager (MSM) at DoorDash, you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping owners improve performance on the platform. Through outbound outreach and data‑driven conversations, you will guide merchants to increase visibility, optimize listings, adopt DoorDash products, and grow revenue. What You'll Do
- Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide whom to engage first.
- Build lasting relationships with merchants, helping them maximize visibility and performance on the platform.
- Drive growth by guiding merchants to optimize listings, adopt DoorDash products, and expand revenue streams.
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