Account Manager - Indonesia (Hybrid)
About this role
About the Role The role is accountable for general account management of Heart/ Belly customers in Indonesia. It focuses on end-to-end relationship management, close contact with procurement, and driving growth and customer satisfaction for the account. What You'll Do
- Manage the Heart/Belly customer portfolio in Indonesia and own overall relationship with procurement
- Ensure growth and satisfaction of the account; manage contracts, pricing, and overdue items
- Develop customer demand insights; drive growth by expanding share of wallet (specked in products) via bidding and tender processes
- Proactively address churn risks; maintain an accurate CRM, NBD pipeline (in collaboration with BD), and timely sales forecasts
- Work in a coordinated team with CSM, BD, CSD and/or GBS; BDs drive new business for not specked in products, while CSD/GBS handle order management and deliveries
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