Account Manager
About this role
About the Role We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gusto’s products while identifying new opportunities for growth. What You'll Do
- Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.
- Build and nurture relationships to uncover cross-sell and upsell opportunities.
- Guide customers through key moments along our customer journey to maximize value realization, drive expansion, and proactively reduce churn.
- Leverage product insights and customer data to assess account health and drive proactive outreach.
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