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Account Management / Customer Success Manager
The Career Blog
Full-time
Lekki, Lagos, Nigeria Full-time Posted Aug 18, 2026
About this role
Section: Responsibilities
- Lead customer onboarding, adoption, and account management
- Build relationships with senior and C-level clients
- Manage renewals, retention, churn risks, and account expansion
- Coordinate with internal teams to resolve customer issues
- Monitor customer health, usage trends, and account performance
Section: Requirements
- Minimum of 8 years’ experience in Customer Success, Key Account Management, or Tech Account Management
- Bachelor’s degree in IT, Computer Science, Business Administration, or a related field
- Working knowledge of cybersecurity concepts
- Proven track record in customer retention, revenue growth, executive stakeholder management, and negotiations
- Proficiency with CRM/customer success tools
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