Account Coordinator
About this role
About the Role Account Coordinator – Employee Benefits is a hybrid role based in Mechanicsburg, PA, supporting client service, benefits administration, and regulatory compliance within Alera Group's Employee Benefits team. What You'll Do
- Partner with clients to support employee benefits programs and deliver a high level of customer service
- Collaborate with Account Managers through the renewal lifecycle including pre-renewal quoting, implementation, and final wrap-up
- Respond to client inquiries via phone and email, ensuring timely and accurate communication
- Maintain detailed records of client inquiries and document activity in relevant systems
- Administer benefits programs including enrollments, terminations, and other account changes; reconcile updates with monthly carrier invoices
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