Deskside Technician II
About this role
About the Role Stefanini is a full service global provider of offshore, onshore and nearshore IT services, seeking a Deskside Technician II to deliver on-site hardware support, break/fix activities, asset management, and hands-on technical support to our clients in Irvine, CA. What You'll Do
- Troubleshooting and repairing hardware issues;
- Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
- Preventative maintenance (e.g., lifecycle);
- Troubleshooting HW issues on end user devices;
- Proper utilization of ServiceNow;
- ServiceNow queue management and Ticket follow-up;
- Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
- Critical project support that involves hardware and/or high-touch user experience;
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.