【2026校招】客户成功经理(上海)
About this role
About the Role As a Customer Success Manager, you will build deep collaborative relationships with customers, drive IBM product adoption and expansion, and accelerate value realization. You will also work with customers to uncover upsell and cross-sell opportunities, ensure seamless renewal processes, and serve as a trusted advisor during digital transformation with IBM technology. What You'll Do
- Drive deep product adoption and successful deployment.
- Assist with product entitlement activation; organize scenario-based workshops; lead the creation of measurable business goals; drive value through refined operations.
- Develop customized customer success plans.
- Collaborate with sponsors and stakeholders to tailor plans including deployment roadmaps, milestones, and expected benefits, ensuring clear direction and controllable outcomes.
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